Helpdesk & Network Operation Centers (NOC)
Customised and modular service packages to provide optimum support for your ICT infrastructure.
ContactHelpdesk & Network Operation Centers (NOC)
Maintenance and support
By maintenance and support, we mean all support work that is required after successful installation to ensure platform functionality and stability (incident management). The maintenance readiness depends on the agreed service level:
- 5x8x4h service: Monday to Friday, from 08:00 to 18:00.
- 7x24x 0.5h service: At any time, including Sundays and public holidays.
Depending on the service level, support work is started at the latest 4 hours or 30 minutes after receipt of the support request.
If required, we also offer 24/7 1st level support for end customers (e.g. guests, visitors, patients or passengers). This is provided by an external contact centre on our behalf.
Software updates
Our solutions are continuously developed and improved based on the wishes and requirements of our customers. We constantly monitor the security status of the components used and immediately create the necessary updates and patches if security problems arise.
Operation
For many customers, we also take over the operation of the entire solution (managed service). This service includes
- Proactive monitoring through our monitoring systems
- Automatic alerting in the event of faults
- Regular installation of software updates. This applies both to our own products and to the components we support from the current market leaders (Cisco, Ruckus, Westermo, Tronteq, etc.)
- Setting up new systems for major release changes
We would be happy to provide you with a customised offer to meet your needs.
We know our way around networks!
News- #videos
NET POWER SHOTS: Expertise around Wi-Fi
In collaboration with Cisco Systems, we have put together an interesting series of videos for you on the subject of Wi-Fi. In NET POWER SHOT #1, Beat Stettler, CEO at onway, explains the technologies and changes of Wi-Fi 5 vs. Wi-Fi 6 and goes into the main innovations of Wi-Fi 6 technology. (Switch on subtitles.)
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News- #videos
NET POWER SHOT #2: Wi-Fi Site Survey versus Wi-Fi Modeling
In this video, Armin Walt, Systems Engineer at onway, shows how a professional placement of access points is carried out and what requirement information needs to be recorded. He also explains the differences in coverage in the 6 GHz range compared to existing 5 GHz installations. (Switch on subtitles.)
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Reference- macman
- mpp
- onway director
The internationally active Helbling Group was seeking a multi-tenant system for network access control (NAC) across all its global sites.
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ReferenceThe Hotel Palace, as the former «Grande Dame» of Lucerne, was to be given a new lease of life as the Hotel Mandarin Palace. In the process of the total renovation, the IT consultancy of the building owner 2021 was looking for a partner to provide a communication network throughout the hotel.
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Do you need support with your network?
Our team will be happy to help you.
Tim Bütler
Account Manager
Beat Stettler
Managing Director